Terms of Service

Who these terms are between

These terms govern your use of arcdesignlabs.com and any package or service you purchase through it. They're between you and arcdesignlabs, based at Rua da Bainharia 148, Porto, Portugal, tax/VAT number PT 515 482 930.

By using this site or buying a package, you agree to these terms.

What we sell

arcdesignlabs sells fixed-scope, fixed-price packages across six services — Website Design & Build, Brand Identity & Design Systems, UX & Product Design, E-commerce Builds, Web App Development, and Care & Growth — plus add-ons, as listed on /pricing/ and each package's own page. One tier, Scale-Up Engagement, is priced on request and scoped individually rather than published.

Every package's own page states, in full, what's included and what isn't, its turnaround, and its stated revision-round count. That page — as it stood at the time you placed your order — is the scope of the agreement between us for that package, together with any add-ons and options you selected at checkout.

Placing an order

Orders are placed through the checkout on this site. An order is confirmed once you complete checkout and receive an order reference (format ADL-YYYY-XXXXXX). Payment is taken in full at checkout for published packages.

The checkout's payment step currently uses a clearly labelled demo payment provider — no real payment is taken and no card details are stored or transmitted, regardless of what you enter. This is stated plainly at the Payment step itself. If and when a live payment provider is connected, this section will be updated and the demo notice removed.

Scope, changes and revisions

Each package includes a stated number of revision rounds at the relevant process stage. Requests beyond that count, or requests to change scope after Kickoff, are treated as new, separately priced work — either an existing add-on, a tier change, or a bespoke quote, confirmed in writing before you're charged for it. We do not silently expand scope, and we don't silently narrow it either: if something on a package's included list turns out not to be feasible as described, we'll tell you and agree a resolution before continuing.

Cancellations and refunds

Full cancellation and refund terms are set out in our Refund Policy, which forms part of these terms.

Ownership and intellectual property

Once a package is paid in full and the final deliverables are handed over, ownership of the final deliverables — the specific files, designs, code and content produced for your project — transfers to you, except for:

• Pre-existing tools, frameworks, libraries and reusable components arcdesignlabs uses across projects, which remain arcdesignlabs' property (or their original licensor's) but are licensed to you for use as part of the delivered project.
• Third-party assets (fonts, stock imagery, icon sets, plugins) used under their own licence terms, which continue to apply after handover.
• Work not yet paid in full — ownership of in-progress or unpaid work remains with arcdesignlabs until payment is complete.

Until final payment, arcdesignlabs may use project work in progress, including drafts and concepts, for its own reference and portfolio purposes internally; once a project is complete and paid, whether and how it may be shown publicly as a case study is agreed with you separately.

Care & Growth retainers

Care & Growth packages are rolling monthly subscriptions with a three-month minimum term. After the minimum term, either party may cancel with notice given before the next billing date; the cancelled tier remains active until the end of the then-current billing cycle. See Refund Policy for how partial months and mid-term cancellations are handled.

Liability

arcdesignlabs delivers work to the standard and scope described on the relevant package page. Beyond what's expressly stated there, we don't offer guarantees about business outcomes (for example, sales, conversion rates, or search rankings) that depend on factors outside a design or engineering studio's control. Nothing in these terms limits liability for anything that cannot lawfully be limited under Portuguese or EU law, including liability for death or personal injury caused by negligence, or for fraud.

Governing law and disputes

These terms are governed by Portuguese law. Any dispute that can't be resolved directly will be subject to the exclusive jurisdiction of the courts of Porto, Portugal, without prejudice to any mandatory consumer-protection rights you have in your own country of residence if you're contracting as a consumer.

If you're a consumer based in the EU, you may also refer a dispute to the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr, or to CICAP — Centro de Informação de Consumo e Arbitragem do Porto, the consumer arbitration body for the Porto region.

Changes to these terms

If these terms change, we'll update the "last updated" date above. Terms in effect at the time you place an order govern that order.